Month: October 2010

 

Captain Walker’s Seven Pillars of Apology:

There must be unqualified and unconditional admission of wrongdoing based on objective facts. Expressed clarity and specificity about what the wrongdoing was. Unqualified acceptance of personal responsibility for the wrongdoing or acceptance of wrongdoing on behalf of an entity which the individual represents. The apology must be objectively perceived (i.e.Read More

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