Amazing situation with Amazon
Right – this is about weird stuff. I spent money on Amazon and was probably rewarded for my honesty about some sort of glitch.
I bought two technology items on Amazon for a total of £156.98. I got notification that they were delivered to my collection point at 12:16PM on 30th August 2022.
As the collection point was just a minute drive down the road, I drove 1 minute down the road – obviously. Yes I could have walked but I didn’t have the time, and the package would have been quite bulky though not too heavy. I gave the code at the counter and I gets my package at 12:51PM. No problem.
The refund I did not ask for
Then the unexpected happened. I got an email from Amazon at 18:34 saying, “A refund of £156.98 has been processed to your gift card balance in reference to your order #203-59449xx-xxxxxx. To access your gift card balance, click Your Account at the top of our website. Under ‘Payment & GC’, click ‘View Gift Card Balance’ and sign in with your e-mail address and password..Reason for refund: Item not received.”
So I’m like WUT! I had nothing to do with that! Yes – you got that right. I got an email seconds after the collection confirming that the item was collected.
Stupid: You obviously clicked something in your account to get a refund! You’re pulling a fast one!
CW: I did not! I was not!
Stupid: So Amazon just decided to refund you out of the blue?
CW: Yes – and that was several hours after I collected the item.
Stupid: Somebody hacked your Amazon account.
CW: It was possible but not probable.
Stupid: How is that – don’t play with words.
CW: It’s ridiculous to think that a hacker would break into my account to refund an item I collected. Normally a hacker would be up to some other mischief like ordering stuff to and sending to themselves. That did not happen. It’s also improbable because my Amazon account is password locked with a very complex password that is about 20 random characters. That would take about 100 years of brute-force attack to crack.
Stupid: Is still think you were up to something.
CW: I did not ask for a refund before collecting the item. There is no way to claim a refund for non-delivery after delivery is made. And I still think you are totally dumb! Off you pop.
Chryssst! Right – as I was saying – then I get another email at 20:34PM from Amazon reassuring me about the refund coming by way of a gift card balance on my account. There was no gift card balance at about 21:00.
So – I decided to call up Amazon and tell them about this. The service rep understands the situation and says, “Thanks for your honesty. Most people would have said nothing.” I was assured that the credit would be removed. They froze the account – due to the unusual activity, as they call it. Fair enough. I then had to reset my password about 3 hours later, which I did.
Then I see an item (technology) for £139.99 with really good specs and ordered that. As with these things I don’t usually check as I click the ‘buy now’ button. Whoops! I discovered about 5 minutes later that I paid £0.00 for the item! Eh?!
What happened is that the gift card was deposited. Not stopped. So I said to myself, “Stuff it – they could cancel if they want. I am prepared to pay for the item anyway.” So – it’s now 24 hours later and they’ve done nothing to take back their £156.98! What – am I supposed to hunt them down and remind them? Well no! Why should I be spending my time begging them to take back their money. I’ve done nothing wrong. I’m still prepared to pay the full price with no credit from them, if they cancel the purchase. They still could before delivery date of 3rd Sept.
So – we shall have to wait and see. If they deliver and don’t charge me, I shall say ‘Thank you very much Amazon – after all the headaches I had on your forums a few years ago!‘ I’ll write an update on 3rd or 4th Sept if the item arrives.
The reading of posts on this blog is subject to the Terms & Conditions. Unpalatable truths and personal experiences may be told. Nothing posted on this blog is directed at any identified person. On occasions individuals are quoted anonymously. That does not mean that they have been identified to the world. Should any person or organisation reading this blog find something that makes them feel or know that they are being referred to - any such perceived identification does not mean 'identified to the world'. ‘Stupid' is an impish figment of my imagination who occasionally is allowed to pop up – and does not represent any known individual or individuals. ‘Stupid' carries the characteristics groups of people with 'social media mindsets'. The treatment of 'Stupid' is not representative of the way people are treated in real life. Adverse inferences made are dismissed in advance.
While the publisher and author have used their best efforts in preparing posts on this blog, they make no representation or warranties with respect to the accuracy or completeness of the contents and specifically disclaim any implied warranties or fitness for a particular purpose. Posts on this blog do not contain all information available on various topics. Posts contain opinion based on facts, experience and other concepts. Opinions expressed are not advice nor intent on persuading any individual or other legal entity to adopt the opinions. Posts are not created to be specific to any individual’s or organisation’s situation or needs. All persons are instructed to obey relevant policies and procedures that may apply to them. Departure from such, is at readers' own risk. You should consult with a professional with fiduciary duty to you, when making decisions. The author and publisher shall have no liability or responsibility to any person or entity regarding any loss or damage incurred, or alleged to have been incurred, directly or indirectly, by the information contained on this blog or hyperlinked from this blog.