Tag: apology

 

How to talk down to people

Right – so I’m at a hotel over a few days for the purposes of work.  Yesterday 30th June 2021 around 19:00PM, I asked the receptionist if I could have a small package delivered from Amazon. She said “Yes – no problem I’ll put it on the system“.  I sawRead More

Captain Walker’s Seven Pillars of Apology:

There must be unqualified and unconditional admission of wrongdoing based on objective facts. Expressed clarity and specificity about what the wrongdoing was. Unqualified acceptance of personal responsibility for the wrongdoing or acceptance of wrongdoing on behalf of an entity which the individual represents. The apology must be objectively perceived (i.e.Read More

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